Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

25-26 Jul
2 days
MIKE 21/3 TR FM, MT FM, PT FM This two-day course teaches you fine sediment modelling and gives you an introduction on setting up a transport model using the MIKE 21, MIKE 3 transport model (TR), the mud transport model (MT) and the particle tracking model (PT). Vietnam
30 Jul
1 day
PORT DIGITALIZATION This free 1-hour webinar presented in Portuguese will guide you through the new cloud based solutions available to assist in port and terminal management. Ports around the world will have to expand their current capacity to meet the growing increase in vessel sizes. At the same time, environmental and safety requirements are increasing in order to mitigate environmental impacts and reduce the risks of port activities. Online
7-9 Aug
3 days
MIKE FLOOD This three-day, hands-on course aims to teach you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21). The emphasis is on establishing a 2D overland flow model followed by coupling the 1D and 2D model components to simulate the fully integrated flow dynamics between main rivers and surrounding flood plain areas. India
13-14 Aug
2 days
FLOOD MODELLING WITH FLEXIBLE MESH (FM) This two-day advanced course in Christchurch aims to teach you how to improve your flood modelling projects by using flexible meshes. The emphasis is on the added value of using flexible meshes compared to rectangular grids. New Zealand
13-14 Aug
2 days
MIKE HYDRO RIVER This two-day course in Wellington gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. New Zealand
14-15 Aug
2 days
MIKE 21/3 OS FM This two-day course teaches you the fundamentals of 2D/3D oil spill modelling using flexible mesh, how to setup and model the fate and transport of oil using the MIKE 21/3 Oil Spill model (OS) FM. Malaysia
21 Aug
1 day
MIKE 3 WAVE FM Join this free, one-hour webinar which will introduce you to the new MIKE 3 Wave FM module, an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. We will demonstrate how the module covers fully nonlinear, fully dispersive surface gravity waves and ambient flow which is a major advantage over traditional wave modelling applications in the market. Time: 21 August, 05:00 UTC Online
More courses

Upcoming webinars

30 Jul
1 day
PORT DIGITALIZATION This free 1-hour webinar presented in Portuguese will guide you through the new cloud based solutions available to assist in port and terminal management. Ports around the world will have to expand their current capacity to meet the growing increase in vessel sizes. At the same time, environmental and safety requirements are increasing in order to mitigate environmental impacts and reduce the risks of port activities. Online
21 Aug
1 day
MIKE 3 WAVE FM Join this free, one-hour webinar which will introduce you to the new MIKE 3 Wave FM module, an advanced modelling application that can help you calculate wave transformation processes quickly and accurately. We will demonstrate how the module covers fully nonlinear, fully dispersive surface gravity waves and ambient flow which is a major advantage over traditional wave modelling applications in the market. Time: 21 August, 05:00 UTC Online
22 Aug
1 day
MIKE 21C This free, one hour webinar will teach you the theoretical and practical aspects of cohesive and non-cohesive sediment transport modeling in rivers and reservoirs. MIKE 21 Curvilinear (MIKE 21C) consists of a curvilinear hydrodynamics module (CHD) and a sediment transport model (CST). A curvilinear grid generator is also available for preparation of the curvilinear grids for the simulations. 15:00 - 16:00 UTC 11:00am EST Online
4 Sep
1 day
DHI NZ WEBINAR: MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join senior urban modeller Rathika Jebamony as she takes you through the new interface, providing tips and tricks along the way, including the main differences between the new interface and the older MIKE URBAN classic interface. 0:00-0:30 UTC (12:00 pm NZST) Online Register
5 Sep
1 day
COASTAL FLOODING Technologies that have proven to benefit flood risk management are those that enable data analysis, design, forecasting and real-time control – all tailored to the needs of the local community. During this free 30 minute webinar you will gain powerful insight on how modelling technology can offer a holistic approach to decision support and enable true adaptation to be achieved. 15:00 UTC Register here: https://zoom.us/meeting/register/97652ac8a02d9697cde7dc3c8da9331e Online
12 Sep
1 day
MIKE URBAN This free, one-hour webinar provides an introduction to the different approaches of modeling green infrastructure in MIKE URBAN and their effect on different types of storm events. In addition, you are introduced to storm water quality and treatment options. The webinar encompasses all types of the green infrastructure practices on the local level thus including bio-retention cells, rain gardens, green roofs, infiltration trenches, permeable pavements, rain barrels and vegetative swales. 16:00-17:00 UTC (12pm EST) Online
3 Oct
1 day
MIKE21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The session also includes several examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 16:00-17:30 UTC 12:00 pm EST Online
9 Oct
1 day
DHI NZ WEBINAR: Remote Sensing To Monitor Water Quality In this webinar, you will hear how remote sensing could be used to produce accurate and seamless maps of water quality, including algae blooms and suspended matter content. Remote-sensing is increasingly becoming the popular method to detect water quality in both fresh and coastal environments. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
17 Oct
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – a web based modeling tool that allows water utilities to quickly and efficiently operate hydraulic models from personal computers, smart phones, and tablets (mobile devices). We will run user-defined scenarios to demonstrate ease of use for engineering operation and maintenance. We will showcase the ability to receive real-time data from SCADA, offering real-time hindcasting, and forecasting. 16:00-17:00 UTC (12:00pm EST) Online
6 Nov
1 day
DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
More webinars