Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this 45 minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 15:00-16:00 UTC. Online
24-25 Sep
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Norway
24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this 45 minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 06:00-07:00 UTC. Online
25 Sep
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
26 Sep
1 day
COASTAL RESILIENCE The compounded negative effects of coastal flooding and erosion are why coastal regions have been challenged more than ever in recent years to plan, prepare and adapt for changed flood risks – now and in the future. During this free 45 minute webinar, gain powerful insight on how modelling technology can offer a holistic approach to decision support and enable true adaptation to be achieved. 15:00 UTC (11:00AM EST) Online
2 Oct
1 day
THE VAST POSSIBILITIES OF AGENT-BASED MODELLING Join this free 45-minute webinar, where you can learn why ABM Lab is the tool of choice for agent-based modelling. We will demonstrate the main benefits of the ABM Lab module and highlight the possibilities of agent-based models while demonstrating how ABM Lab can facilitate the development of new ABMs. Time: 06:00-07:00 UTC. Online
2-3 Oct
2 days
MIKE 21 FLOW MODEL HD FM This two-day course teaches you the fundamentals of 2D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 21 Flow Model HD FM model using flexible mesh bathymetry. Malaysia
More courses

Upcoming webinars

24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this 45 minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 15:00-16:00 UTC. Online
24 Sep
1 day
INTRODUCTION TO ECOSYSTEM MODELLING Join this 45 minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 06:00-07:00 UTC. Online
26 Sep
1 day
COASTAL RESILIENCE The compounded negative effects of coastal flooding and erosion are why coastal regions have been challenged more than ever in recent years to plan, prepare and adapt for changed flood risks – now and in the future. During this free 45 minute webinar, gain powerful insight on how modelling technology can offer a holistic approach to decision support and enable true adaptation to be achieved. 15:00 UTC (11:00AM EST) Online
2 Oct
1 day
THE VAST POSSIBILITIES OF AGENT-BASED MODELLING Join this free 45-minute webinar, where you can learn why ABM Lab is the tool of choice for agent-based modelling. We will demonstrate the main benefits of the ABM Lab module and highlight the possibilities of agent-based models while demonstrating how ABM Lab can facilitate the development of new ABMs. Time: 06:00-07:00 UTC. Online
2 Oct
1 day
THE VAST POSSIBILITIES OF AGENT-BASED MODELLING Join this free 45-minute webinar, where you can learn why ABM Lab is the tool of choice for agent-based modelling. We will demonstrate the main benefits of the ABM Lab module and highlight the possibilities of agent-based models while demonstrating how ABM Lab can facilitate the development of new ABMs. Time: 15:00-16:00 UTC. Online
3 Oct
1 day
MIKE21 This free, 1.5 hour webinar will focus on the integrated modeling of sediment transport processes in coastal and estuarine environments using the sediment transport modules available in MIKE 21 and 3. The session also includes several examples of application of the modules, including use of the morphology and shoreline morphology features in MIKE 21. 16:00-17:30 UTC 12:00 pm EST Online
8 Oct
1 day
MIKE 21 Ports around the world will have to expand the capacity of their access channels and port basins to meet the increasing size of vessels. Erosion-prone beaches and coasts have been demanding recovery solutions that often involve sediment feeding. The alternative to circumventing these challenges requires dredging whose impacts on the environment can be significant. Presented in Portuguese. 15:00-16:00 UTC ( 12:00-13:00 Brasil ) Online Register
16 Oct
1 day
INTRODUCTION TO MIKE URBAN+ Following the launch of the new MIKE URBAN+ earlier in the year, join urban modeller Katharina Steinmayr as she takes you through the new interface, providing tips and tricks along the way. 11:00-12.00 UTC+2 Online
17 Oct
1 day
WATERNET ADVISOR This free, one hour webinar will provide a live demonstration of WaterNet Advisor – a web based modeling tool that allows water utilities to quickly and efficiently operate hydraulic models from personal computers, smart phones, and tablets (mobile devices). We will run user-defined scenarios to demonstrate ease of use for engineering operation and maintenance. We will showcase the ability to receive real-time data from SCADA, offering real-time hindcasting, and forecasting. 16:00-17:00 UTC (12:00pm EST) Online
6 Nov
1 day
DHI NZ WEBINAR: Managing Water-Related Health Risks In this webinar, you will hear how Quantitative Microbial Risk Assessment (QMRA) could be used to estimate health risks and develop guidelines to protect public health. Exposure to contaminated water is an important route for the transmission of diarrhoeal pathogens, in addition to the cause of other illnesses such as respiratory, skin rash, earache, and eye irritations. 23:00-23:30 UTC (12:00 pm NZDT) Online Register
More webinars