Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

1-2 Apr
2 days
MIKE URBAN WATER DISTRIBUTION This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems in order to enable you to set up and run simple MU WD models. Algeria
1-2 Apr
2 days
MIKE HYDRO RIVER INTRODUCTION This two-day course gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. Language: Hungarian Hungary
2 Apr
1 day
Webinar: See the new MIKE Cloud Flood Screener Tool In this online webinar, you will see the new MIKE Cloud Flood Screener Tool. This is a cloud application for rapid screening of flood prone areas from accumulated rainfall and sea level variations. You will get an overview of the application areas as well as the software itself and the features it offers. Time (NZT): Thursday, 2 April 2020, 12:00 pm Online Register
2 Apr
1 day
VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show, when and how known, imprinted errors increase the use of trainings and demonstrate, how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 2:00 pm UTC (15:00 CET + 1 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
2 Apr
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Language: English Hungary
7 Apr
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 07:00-08:00 UTC. Online Register
9-10 Apr
2 days
MIKE FLOOD This two-day, hands-on course aims to teach you urban flood modelling by integrating the 1D urban drainage model (MU CS) and 2D overland flow model (MIKE 21). The emphasis is on establishing a 2D overland flow model followed by coupling the 1D and 2D model components to simulate the fully integrated flow dynamics between sewage/storm water systems and surface areas. Greece
More courses

Upcoming webinars

2 Apr
1 day
Webinar: See the new MIKE Cloud Flood Screener Tool In this online webinar, you will see the new MIKE Cloud Flood Screener Tool. This is a cloud application for rapid screening of flood prone areas from accumulated rainfall and sea level variations. You will get an overview of the application areas as well as the software itself and the features it offers. Time (NZT): Thursday, 2 April 2020, 12:00 pm Online Register
2 Apr
1 day
VIRTUAL RIVER 4.0 We introduce the basic concepts and advantages of Virtual River 4.0, based on concrete uses in three areas – (i) inspection of control systems, (ii) employee training, as well as (iii) information production through the digital twin. We show, when and how known, imprinted errors increase the use of trainings and demonstrate, how Virtual River 4.0 can be used as a formal instrument for inspection and qualification of personnel. Time 2:00 pm UTC (15:00 CET + 1 Amsterdam, Berlin, Rome, Vienna), Length: 45 min. Online Register
7 Apr
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 07:00-08:00 UTC. Online Register
15 Apr
1 day
Webinar: Optimization of wastewater treatment plants During this free 1-hour webinar, you will discover solutions to best address wastewater treatment challenges such as how to increase treatment capacity, reduce the consumption of energy and chemicals and improve overall efficiency through a powerful combination of best-in-class technology and time-tested methodologies. Online Register
21 Apr
1 day
Webinar: Hybrid approach to modelling long-term shoreline evolution using MIKE 21 FM An increasing number of conflicts in coastal areas and unintended consequences on shoreline morphology are caused by extensive development of industry, infrastructure and tourism related projects in coastal areas - while, at the same time, climate change poses a challenge at many locations. During this free 1 hour webinar you will learn how MIKE 21 will help you make the right management decisions as a coastal planner. 17:00UTC (1:00 PM EST) Online Register
22 Apr
1 day
MIKE URBAN+ 1D/2D This free, one-hour webinar will demonstrate MIKE URBAN+ capabilities for integrated one and two dimensional urban flood modelling. You will be introduced to the different types of integrated models covering 1D sewers systems and its interaction with an urban 2D surface flow model. The types of results that can be generated with the tool will be presented. 8.00 UTC Online Register
28 Apr
1 day
Webinar: The vast possibilities of Agent-Based Modelling Join this free 45-minute webinar, where you can learn why ABM Lab is the tool of choice for agent-based modelling. We will demonstrate the main benefits of the ABM Lab module and highlight the possibilities of agent-based models while demonstrating how ABM Lab can facilitate the development of new ABMs. Time: 07:00-08:00 UTC. Online Register
29 Apr
1 day
Webinar: Flood assesment for tailing dams (non-newtonian approach) During this free 1 hour webinar including Q&A, you will learn about methodologies and tools for flow modeling of hyperconcentrated (non-Newtonian) fluids. The presentation will not delve into technical details but will focus on the potential and benefits of applying the tool and presenting examples. Watch the webinar and learn how the use of appropriate tools can be instrumental in assessing the potential impacts of hypothetical dam disruptions and tailings piles. 15:00 UTC (11:00am EST) Online Register
5 May
1 day
Webinar: How can digital tools support future marine EIAs? Join this 1-hour webinar which will present DHI outlook on future easy-to-use online tools for marine EIAs (Environmental Impact Assessments), show you examples and discuss how digitalization can be used to easier implement new science for assessing or screening for environmental impacts. Fee: Free of charge, Time: 07:00-08:00 UTC. Online Register
7 May
1 day
Webinar: Quantifying effects of catchment load reductions of water quality In this webinar the use of coupled land based contaminant generation and marine receiving environment models are presented. Long term model simulations were undertaken to define the Microbiological Assessment Category at key sites within the Porirua Harbour and how this may change under different future land use scenarios. The outcomes of the modelling have been used to develop a programme of work for the future management of the Porirua Harbour catchment. Time (NZT): Thursday, 7 May 2020, 12:00 pm Online Register
More webinars