Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

22 Jul
1 day
Webinar: Managing storm water contamination in urban areas Stormwater runoff from a wide range of land uses in urban catchments carries a number of pollutants such as heavy metals, nutrients, total suspended solids, and bacteria (e.g. E. coli). Although different Water Sensitive Urban Design (WSUD) systems are useful for improving stormwater quality, a significant gap remains to predict their impact at catchment level. This webinar describes the gap and solutions with relevant case studies. Time: 12:00 am UTC (12:00 pm NZT) Online Register
5 Aug
1 day
Webinar: Integrated coastal water quality modelling for limit setting process Environment regulators need to consider the connectivity between freshwater and coastal waters, and assess catchment load limits in the freshwater domain to protect the values of coastal receiving environments. Goal of uniform load reduction is neither realistic nor cost effective. This webinar describes how numerical modelling can be used to determine the connectivity and find targeted ways to reduce loading to results in acceptable state of the coastal receiving environment. Time: 12:00 am UTC (12:00 pm NZT) Online Register
19 Aug
1 day
Webinar: River water quality modelling and management River water quality models, which simulate the fate and transport of contaminants under different scenarios, are useful for water resource managers to assess the possible water quality status of rivers under various scenarios. These models can be of three types - empirical black box, conceptual grey box, and numerical white box. This webinar deliberates on these three modelling types and how they can be used for operational management. Time: 12:00 am UTC (12:00 pm NZT) Online Register
20 Aug
1 day
Webinar: Sustainable stormwater modelling in cities using MIKE URBAN+ Join this one-hour webinar and discover how green solutions may benefit your city. Understand the role and benefits of modelling with MIKE URBAN+. Be inspired by examples of model applications. Ask a MIKE URBAN+ expert any of your questions. Fee: Free-of-charge. Time: 07:00-08:00 UTC. Online Register
20 Aug
1 day
Webinar: Sustainable stormwater modelling in cities using MIKE URBAN+ Join this one-hour webinar and discover how green solutions may benefit your city. Understand the role and benefits of modelling with MIKE URBAN+. Be inspired by examples of model applications. Ask a MIKE URBAN+ expert any of your questions. Fee: Free-of-charge. Time: 13:00-14:00 UTC. Online Register
25-26 Aug
2 days
MIKE 21/3 OS FM This two-day course teaches you the fundamentals of 2D/3D oil spill modelling using flexible mesh, how to setup and model the fate and transport of oil using the MIKE 21/3 Oil Spill model (OS) FM. Malaysia
25-26 Aug
2 days
MIKE HYDRO RIVER This two-day course in Christchurch gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. New Zealand
More courses

Upcoming webinars

22 Jul
1 day
Webinar: Managing storm water contamination in urban areas Stormwater runoff from a wide range of land uses in urban catchments carries a number of pollutants such as heavy metals, nutrients, total suspended solids, and bacteria (e.g. E. coli). Although different Water Sensitive Urban Design (WSUD) systems are useful for improving stormwater quality, a significant gap remains to predict their impact at catchment level. This webinar describes the gap and solutions with relevant case studies. Time: 12:00 am UTC (12:00 pm NZT) Online Register
5 Aug
1 day
Webinar: Integrated coastal water quality modelling for limit setting process Environment regulators need to consider the connectivity between freshwater and coastal waters, and assess catchment load limits in the freshwater domain to protect the values of coastal receiving environments. Goal of uniform load reduction is neither realistic nor cost effective. This webinar describes how numerical modelling can be used to determine the connectivity and find targeted ways to reduce loading to results in acceptable state of the coastal receiving environment. Time: 12:00 am UTC (12:00 pm NZT) Online Register
19 Aug
1 day
Webinar: River water quality modelling and management River water quality models, which simulate the fate and transport of contaminants under different scenarios, are useful for water resource managers to assess the possible water quality status of rivers under various scenarios. These models can be of three types - empirical black box, conceptual grey box, and numerical white box. This webinar deliberates on these three modelling types and how they can be used for operational management. Time: 12:00 am UTC (12:00 pm NZT) Online Register
20 Aug
1 day
Webinar: Sustainable stormwater modelling in cities using MIKE URBAN+ Join this one-hour webinar and discover how green solutions may benefit your city. Understand the role and benefits of modelling with MIKE URBAN+. Be inspired by examples of model applications. Ask a MIKE URBAN+ expert any of your questions. Fee: Free-of-charge. Time: 07:00-08:00 UTC. Online Register
20 Aug
1 day
Webinar: Sustainable stormwater modelling in cities using MIKE URBAN+ Join this one-hour webinar and discover how green solutions may benefit your city. Understand the role and benefits of modelling with MIKE URBAN+. Be inspired by examples of model applications. Ask a MIKE URBAN+ expert any of your questions. Fee: Free-of-charge. Time: 13:00-14:00 UTC. Online Register
29 Sep
1 day
Webinar: Hybrid approach to modelling long-term shoreline evolution using MIKE 21 FM An increasing number of conflicts in coastal areas and unintended consequences on shoreline morphology are caused by extensive development of industry, infrastructure and tourism related projects in coastal areas - while, at the same time, climate change poses a challenge at many locations. During this free 45 minute webinar you will learn how MIKE 21 will help you make the right management decisions as a coastal planner. 17:00 UTC (1:00 PM EST) Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 15:00-15.45 UTC Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 06:00-06:45 UTC Online Register
More webinars