Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

22 Sep
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 14:00-15:00 UTC. Online Register
22 Sep
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 07:00-08:00 UTC Online Register
23-25 Sep
3 days
MIKE FLOOD This three-day, hands-on course aims to teach you river flood modelling by integrating the 1D river model (MIKE HYDRO River) and 2D overland flow model (MIKE 21 FM). The emphasis is on establishing a 2D overland flow model followed by coupling the 1D and 2D model components to simulate the fully integrated flow dynamics between main rivers and surrounding flood plain areas. India
24 Sep
1 day
Webinar: Introduction to integrated catchment modelling During this free 45-minute webinar, you’ll learn why MIKE SHE is the tool of choice for integrated catchment modelling. We’ll show you why you should consider integrated catchment modelling for your next water resources project and demonstrate how MIKE SHE can help you in your decision making! Date: 24.09.2020, Time: 02:00PM UTC, Fee: Free of charge Online Register
24 Sep
1 day
Webinar: Introduction to integrated catchment modelling During this free 45-minute webinar, you’ll learn why MIKE SHE is the tool of choice for integrated catchment modelling. We’ll show you why you should consider integrated catchment modelling for your next water resources project and demonstrate how MIKE SHE can help you in your decision making! Date: 24.09.2020, Time 07:00AM UTC, Fee: Free of charge Online Register
29 Sep
1 day
Webinar: Hybrid approach to modelling long-term shoreline evolution using MIKE 21 FM An increasing number of conflicts in coastal areas and unintended consequences on shoreline morphology are caused by extensive development of industry, infrastructure and tourism related projects in coastal areas - while, at the same time, climate change poses a challenge at many locations. During this free 45 minute webinar you will learn how MIKE 21 will help you make the right management decisions as a coastal planner. 17:00 UTC (1:00 PM EST) Online Register
30 Sep
1 day
Webinar: FEFLOW Applied to Dams For the calculation of fluxes, pore pressure distribution and hydraulic heads in earth dams, taking into account drains, curtains, different materials and transient variation of the reservoir level, it is necessary to use robust numerical models with mesh flexibility. During this 45 minute webinar the following topics will be covered: Water table elevations and its relation to dam stability, Calculation of fluxes and pore pressures, Calibration of measured vs. observed levels using FePEST. Online Register
More courses

Upcoming webinars

22 Sep
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 14:00-15:00 UTC. Online Register
22 Sep
1 day
Webinar: Introduction to Ecosystem Modelling Join this 45-minutes' webinar that will introduce you to the MIKE ECO Lab module, an advanced modelling framework that allows you to assess a number of water quality and ecosystem related issues. Through a number of examples we will demonstrate and discuss how the MIKE ECO Lab model has been successfully applied. Fee: Free-of-charge. Time: 07:00-08:00 UTC Online Register
24 Sep
1 day
Webinar: Introduction to integrated catchment modelling During this free 45-minute webinar, you’ll learn why MIKE SHE is the tool of choice for integrated catchment modelling. We’ll show you why you should consider integrated catchment modelling for your next water resources project and demonstrate how MIKE SHE can help you in your decision making! Date: 24.09.2020, Time: 02:00PM UTC, Fee: Free of charge Online Register
24 Sep
1 day
Webinar: Introduction to integrated catchment modelling During this free 45-minute webinar, you’ll learn why MIKE SHE is the tool of choice for integrated catchment modelling. We’ll show you why you should consider integrated catchment modelling for your next water resources project and demonstrate how MIKE SHE can help you in your decision making! Date: 24.09.2020, Time 07:00AM UTC, Fee: Free of charge Online Register
29 Sep
1 day
Webinar: Hybrid approach to modelling long-term shoreline evolution using MIKE 21 FM An increasing number of conflicts in coastal areas and unintended consequences on shoreline morphology are caused by extensive development of industry, infrastructure and tourism related projects in coastal areas - while, at the same time, climate change poses a challenge at many locations. During this free 45 minute webinar you will learn how MIKE 21 will help you make the right management decisions as a coastal planner. 17:00 UTC (1:00 PM EST) Online Register
30 Sep
1 day
Webinar: FEFLOW Applied to Dams For the calculation of fluxes, pore pressure distribution and hydraulic heads in earth dams, taking into account drains, curtains, different materials and transient variation of the reservoir level, it is necessary to use robust numerical models with mesh flexibility. During this 45 minute webinar the following topics will be covered: Water table elevations and its relation to dam stability, Calculation of fluxes and pore pressures, Calibration of measured vs. observed levels using FePEST. Online Register
1 Oct
1 day
Webinar: Digital decision support systems – Part I - How to extract data from the web and integrate it into your model Productive sectors around the world are being demanded for solutions that enable cost reduction, increased productivity and greater control over operations. In this sense, the amount data is rapidly increasing and solutions that deal with this data have become fundamental, which enable the visualization and interpretation of information through real-time monitoring systems. During this free 1-hour webinar, we will show how these systems can be developed through a simple and flexible platform. Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 06:00-06:45 UTC Online Register
1 Oct
1 day
Webinar: Mitigation and emergency planning for combined flood events with DHI FloodRisk Decision makers all over the world are confronted with the challenge of protecting valuable community assets against flooding from the sea, rivers and cloudbursts in urban and rural areas. Join us for this free 45-minute webinar on flood hazard planning and how to reduce economic losses using our new web-based tool DHI FloodRisk. DHI FloodRisk provides users the ability to test different climate scenarios and the effect of proposed mitigation measures. Time: 15:00-15.45 UTC Online Register
14 Oct
1 day
Webinar: Long Term Statistics (LTS) in MIKE URBAN+ During this free webinar including a Q&A session you will discover how to set up a collection system network with intermittent hydrological inputs for a long-term simulation that covers a continuous historical period. Time: 12.00-13.00 UTC Online Register
More webinars